Frequently Asked Questions
Frequently asked questions
What can I shop at PJ Luxe?
Our range includes sterling silver jewellery, personalised travel cases, baby gifts, leather bags, everyday accessories and selected home décor. For an easy starting point, browse Personalised Gifts, Gift Bundles, Sterling Silver Earrings, Candles & Home Fragrance or Gifts Under A$50.
How do I order a personalised item?
Choose an eligible product, select the available colour or finish, and enter the name exactly as you want it to appear. Select a font style where offered and approve your personalisation details. Please check spelling, capitalisation and colour before adding the item to your cart.
Which payment methods can I use?
The payment methods currently available to you are displayed securely during checkout.
Can I change or cancel an order?
Contact us as soon as possible at pj.luxe.shop@gmail.com. We will help where we can, but changes or cancellations cannot be guaranteed after personalisation or packing has begun.
How long will delivery take?
For Australian orders under A$100, standard delivery is A$12.95 for orders containing only the Stackers petite jewellery box and/or medium jewellery roll, or A$17.95 for makeup cases and other products. Free standard delivery is available on orders of A$100 or more. Express delivery starts at A$21.95. Orders combining Stackers products with the general range may have shipping charges combined at checkout; the final charge is shown before payment. Delivery estimates begin after dispatch.
All products, including ready-made, personalised and made-to-order items, are prepared for dispatch within 2–7 business days. Postage time is additional to this preparation time. Express delivery takes an estimated 1–3 business days after dispatch and does not shorten preparation time. If your order is needed for a particular date, contact us before purchasing. See the shipping policy for more information.
Do you ship to my location?
PJ Luxe offers Australia-wide delivery to supported addresses. Enter your delivery address at checkout to confirm the available options for your location. If your address is not accepted, contact us before placing an order.
Can I collect an order in Adelaide?
Adelaide collection may be available by prior arrangement. Please contact PJ Luxe before ordering to confirm collection availability, timing and instructions.
Can I return a personalised item?
Personalised items cannot be returned for change of mind. Eligible non-personalised, full-price items may be returned within 14 days in accordance with the refund policy. Please contact PJ Luxe before sending anything back.
Can you help with a special request or larger order?
Yes—email us with the product, quantity, date required and any personalisation details so we can confirm what is possible.
How can I contact PJ Luxe?
Use our contact form or email pj.luxe.shop@gmail.com. If your question relates to an existing order, include your order number.