Frequently Asked Questions
Frequently Asked Questions (FAQs) for PJ Luxe
Q: What types of products does PJ Luxe offer?
- A: PJ Luxe specialises in a wide range of personalised luxury giftware. Our collection includes bespoke home accessories, jewellery, baby gifts and unique, personalised keepsakes, perfect for gifting or adding a personal touch to your space.
Q: How do I place an order for a personalized item?
- A: To order a personalised item, select the product you desire, choose your customisation options such as monogramming details, and add it to your cart. If you need assistance or have specific requests, please contact us at pj.luxe.shop@gmail.com
Q: What payment methods are accepted on PJ Luxe?
- A: We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Q: Can I change or cancel my order once it's placed?
- A: Due to the personalised nature of our products, we start processing orders immediately. Therefore, changes or cancellations are only possible within a limited time frame. Please contact us immediately if you need to modify your order.
Q: How long does delivery take?
- A: Delivery times vary based on location and the customisation involved. Typically, orders are processed and shipped within 3-5 business days, with additional time for shipping. For specific estimates, please refer to our shipping information page.
Q: Do you offer international shipping?
- A: Yes, we ship globally. International shipping rates and times vary depending on the destination. Please see our shipping information for detailed rates and policies.
Q: What is your return policy for personalized items?
- A: As personalised items are made to order, they are not eligible for returns unless there is a defect or error in customisation. Please review our detailed return policy or contact customer service for assistance.
Q: How can I get assistance with a special request or bulk order?
- A: For special requests or inquiries about bulk orders, please contact us at pj.luxe.shop@gmail.com. We're happy to assist with custom orders and unique requirements.
Q: How do I stay updated on new products and promotions from PJ Luxe?
- A: To stay updated follow us on our social media channels. We frequently share new product launches, special offers, and exclusive content with our community.